I will try to reply within 24 hours, not including weekends.

If you are having problems with receiving your download email and order, you can Login to your account at any time after your payment is complete. At the top, next to the Home link, there is a link named My Account, if you click that link and sign in, you will go to your customer account page with a list of any orders that you have made. You can access your downloads from there also.

E-Mail Sandra...