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Contact and Order Information
Contact
For any questions you may have please contact me by email at: Email Page
I will try to reply within 24 hours, not including weekends.

Downloading your pattern information
Downloads are available once your payment is confirmed. If you paid with PayPal, confirmation may take a few minutes.

We’ll also send you a download notification email separate from any transaction notification emails you receive from PayPal. At the bottom of your receipt email is the download password and link to your download.

When downloading an eBook which can be a large file you might want to try using a download manager. I like the Free Download manager. I have used it for years and it makes downloading larger files so much easier.


Can I access my digital purchases from within my account?
Yes! To access your digital file(s), go to My Account to review and look for the order.

To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.

You can download a file up to 4 times from the same IP address. If you have problems with downloading you can contact me at any time from the Email Page. In most cases you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed.

If your payment is still processing, the Download Files button will be grey.

Ordering information
All the patterns sold are for download only unless otherwise stated, such as printed books.

Prices are n US Dollars and you can order directly through my website by adding the items you want to your shopping cart.

If you have a discount code, all discounts will be automatically calculated in the check-out process. After adding your coupon code to the box, click the Submit Coupon Code button before hitting the PayPal button.

Redeem a Coupon Code....

Coupon Code

When you order 5 or more separate patterns, discounts will be automatically be applied. Automatic discounts are on patterns purchased separately and does not include any eBooks, kits or printed books.

New accounts are created with your first order.

If you encounter any problems while ordering, please email me at E-mail Sandra I will be happy to assist you.

Order confirmation
After you make a purchase online, you will receive an e-mail confirmation containing your order number within a few hours. You will also receive a 2nd e-mail with your download information and password.

You may also review the status of your order at any time by viewing the My Account area. You can download your files or if you order has been shipped. As a registered customer, you will also be able to review the Order History for all your previous online orders.

Method of payment
I accept PayPal and credit cards through PayPal (you do not need a PayPal account to pay by credit card. PayPal has a very secure site to pay with your credit cards).

This Print Screen shows the first page that comes up after clicking PayPal button button on the checkout page in the shopping cart.
If you prefer not to use a PayPal account,
click the link that says Continue by the red arrow.
Check Out Page Print Screen


You will then come to this page. Because I am in Canada, the country will be automatically marked Canada, you will need to change this first to the country that you are in for the form to accept the rest of your address information.
Check Out with Credit Cart

PayPal Verified
Secure shopping with PayPal
*You do not need a PayPal
account to pay with credit cards
Credit Cards

Money order or check. If you would like to pay with Money order or check, just e-mail me your order and I will send you an invoice to mail along to me with your payment. On orders paid with a check, delivery has a 10 day waiting time.

Book & Bead Shipping information
Orders are shipped via Canada Post Airmail. Your order should arrive within 6-10 business days.
Print on Demand Books will take 4 - 5 days for printing and then will be shipped by Lulu.com or CreateSpace (POD orders are shipped from the US).
Orders from Canada are shipped on Monday, Wednesday & Fridays.

Sales tax
Orders in Canada are charged a 13% HST, sorry.

Returns & exchanges
There is NO REFUNDS on download patterns and e-books.
There are NO REFUNDS on beads or bead Kits.

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Category
Newest Item(s)
Chakra Bookmark or Hanger Pattern
Mandalas Coloring Collection PRINTED
Snowflake Lace Doily Pattern
Night Sparkle Bracelet Pattern
Snowflake #119 Ornament Pattern
Winter Blizzard Necklace Pattern
Snowflake #117 Ornament Pattern
Snowflake #116 Ornament Pattern
Snowflake #118 Ornament Pattern
Flowers of Color Doily Pattern
Automatic Discounts
5 or more patterns 10% off
10 or more patterns 20% off
15 or more patterns 30% off

(Automatic discounts are on patterns purchased separately and does not include any eBooks or printed books)

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Secure shopping with PayPal
*You do not need a PayPal
account to pay with credit cards
All patterns are in PDF format
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Copyright 1999 - 2017 Sandra D Halpenny

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