Contact
For any questions you may have please contact me by email at E-mail Sandra
I will try to reply within 24 hours, not including weekends.

Order confirmation
After you make a purchase online, you will receive an e-mail confirmation containing your order number within a few hours. You will also receive a 2nd e-mail with your download information and password.
You may also review the status of your order at any time by viewing the My Account area. You can download your files or if you order has been shipped. As a registered customer, you will also be able to review the Order History for all your previous online orders.

Ordering information
You can order directly through my website by adding the items you want to your shopping cart. If you have a discount code, all discounts will be automatically calculated in the check-out process.
When you order 5 or more separate patterns, discounts will be automatically be applied. If you encounter any problems while ordering, please email me at E-mail Sandra I will be happy to assist you.

Method of payment
I accept PayPal and credit cards through PayPal (you do not need a PayPal account to pay by credit card. PayPal has a very secure site to pay with your credit cards).

This Print Screen shows the first page that comes up after clicking button on the checkout page in the shopping cart.
If you prefer not to use a PayPal account,
click the link that says Continue by the red arrow.

You will then come to this page. Because I am in Canada, the country will be automatically marked Canada, you will need to change this first to the country that you are in for the form to accept the rest of your address information.



Secure shopping with PayPal
*You do not need a PayPal
account to pay with credit cards


Money order or check. If you would like to pay with Money order or check, just e-mail me your order and I will send you an invoice to mail along to me with your payment. On orders paid with a check, delivery has a 10 day waiting time.

Book & Bead Kit Shipping information
Orders are shipped via Canada Post Airmail. Your order should arrive within 6-10 business days.
Print on Demand Books will take 4 - 5 days for printing and then will be shipped by Lulu.com (POD orders are shipped from the US).
Orders from Canada are shipped on Monday, Wednesday & Fridays.

Sales tax
Orders in Ontario, Canada are charged a 7% RST.

Returns & exchanges
There is no refunds on download patterns and e-books.
There are NO REFUNDS on bead Kits.